We have a strict 30 Day return Policy on all of our neck pillows and neck traction units. If within 30 days you are not satisfied with your purchase,contact us via email. Please note that there is 5% return fee and shipping is not refundable. Once we receive the item back, we will refund via the credit card that you originally used for payment. For most of our products we need to get an Return Authorization number (RA#). To Return an item, email us at info[at]neckpainreliefkit.com (change [at] to @)

This 30 Day Return Policy includes:

• cervical linear traction neck pillow
• linear gravity neck pillow
• neck pillows
• neck traction units
• tens electrotherapy
• hot and cold packs

The Following Items Cannot Be Returned:

• Biofreeze Natural Pain Relief Gel, and other topical gels
• Formula 303 Natural Muscle Relaxer
• Dust Cover for Pillows

Please email us at sales[at]neckpainreliefkit.com (change [at] to @)

if you have any further questions about returns; The more information you provide us, the better that we can provide you information about your product. When you email us, please include as much information as possible, such as

• Name
• Order Number
• What products you ordered
• Date you ordered the product